Committees

Utility and Customer Field Services

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Utility and Customer Field Services

 Committee

Typical Committee Member

Managers of customer service, maintenance and compliance, and utilization departments, utilization engineers and training specialists.

Benefits of Committee Membership

By committee membership, industry personnel broaden their own competence by meeting contemporaries and sharing state-of-the-art technology information.  Benefits also include work on industry technical references and forums, to help provide cost savings and other benefit to the entire gas industry.

Products and Services

This committee sponsors the “Fundamental 6-Pack” or training and orientation of gas industry personnel and the gas appliance service manual series, with periodic updates.  The committee usually sponsors a technical session at the annual Operations Conference covering items such as service dispatching and customer information systems, service policies and practices.  This committee maintains current and up-to-date emergency contact information and other related mutual assistance information on member companies in the Natural Gas Mutual Aid Center (NG MARC).

Interaction with other AGA Committees/Outside Organizations

Has periodic joint meetings with the equivalent committee in the Canadian Gas Association. Coordinates with the Building Energy Codes in the Marketing Section and with the Gas Appliance Manufacturers Association (GAMA), the Consumer Product Safety Commission (CPSC), the Gas Technology Institute (GTI) and International Approval Services (IAS).

Meetings

Usually meets twice a year, in the spring and the fall. Additional meetings as required and approved by the Managing Committee.