American Gas Association

Committees

Utility and Customer Field Services

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Utility and Customer Field Services

  1. To develop and/or promote the safety and integrity of systems and protecting the public, employees and property.
  2. Customer service, installation, and maintenance activities on consumers’ premises beginning at the gas meter or at the property line through the end utilization of gas.
  3. Internal customer service department activities, such as service technicians training, supervisory control, service procedures, order dispatching, service policies, service and installation of equipment and applicable codes.
  4. Emergency response, restoration of service, mutual aid or compliance activities.
  5. Corollary areas such as customer relations and education, appliance venting and air supply, codes and standards, regulatory requirements, utilization research and environmental matters, training manuals and programs, customer and employee safety, appliance performance and serviceability.
  6. Technology, field communications record keeping, productivity and satisfaction measures as they relate to field services.
  7. To investigate new technologies as related to our areas of interest.
  8. To sponsor programs, papers and presentations within the industry at related technical symposiums.
  9. To develop and publish committee reports and technical papers and provide liaison with and encourage liaison from appropriate national and international industry groups, professional associations and other committees for the exchange of information and technical assistance relative to areas of interest.

Typical Committee Member

Managers of customer service, maintenance and compliance, and utilization departments, utilization engineers and training specialists.

Benefits of Committee Membership

By committee membership, industry personnel broaden their own competence by meeting contemporaries and sharing state-of-the-art technology information.  Benefits also include work on industry technical references and forums, to help provide cost savings and other benefit to the entire gas industry.

Products and Services

This committee sponsors the “Fundamental 6-Pack” or training and orientation of gas industry personnel and the gas appliance service manual series, with periodic updates.  The committee usually sponsors a technical session at the annual Operations Conference covering items such as service dispatching and customer information systems, service policies and practices.  This committee maintains current and up-to-date emergency contact information and other related mutual assistance information on member companies in the Natural Gas Mutual Aid Center (NG MARC).

Interaction with other AGA Committees/Outside Organizations

Has periodic joint meetings with the equivalent committee in the Canadian Gas Association. Coordinates with the Building Energy Codes in the Marketing Section and with the Gas Appliance Manufacturers Association (GAMA), the Consumer Product Safety Commission (CPSC), the Gas Technology Institute (GTI) and International Approval Services (IAS).

Meetings

Usually meets twice a year, in the spring and the fall. Additional meetings as required and approved by the Managing Committee.