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 AGA/EEI Customer Service Conference Presentations - April 21-24, 2014 

Tuesday, April 22, 2014
General Session I
Perspectives on the Utility of the Future Panel Discussion
Matt Rogers, McKinsey and Company
Tim Porter, Accenture

Breakout Sessions #1

Wednesday, April 23
General Session II
Customer First: Gaining the Customer Service Edge - Keith Winn, USAA
Public Image Makeover: Turning Around the "Most Hated Company in America" - Myra Oppel, Pepco Holdings
How Customer Transactions with Other Industries Shape Their Utility Service Expectations, Jeff Conklin, J.D. Power

Breakout Sessions #2

Thursday, April 24
General Session III
Conference Takeway Slides


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