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Workshop Presentations

 Workshop Presentations 

Wednesday, September 4, 2013
Case Study: How to Make an Old Dog Do New Tricks - Successful Deposit Strategies at Citizens Energy - Leon Broughton, Citizens Energy Group

Panel Discussion: Trends & Best Practices in Closed Account Workflow & Agency Management
Sharon Eberman, Northeast Utilities
Tom Bebko, SCANA Corporation
Ryan Neuweg, NeuAnalytics
Duane Novosel, DebtNext Software, LLC

Case Study: A Review and Discussion of CenterPoint Energy's Customer Vision Platform - Crystal Walker-Green, CenterPoint Energy

Case Study: Public Service of New Hampshire's Performance Results after a Commission Mandated Assessment of the Company's Credit & Collection Operations - Joseph Frappiea, Public Service of New Hampshire/Northeast Utilities

Case Study: Legal Collection Strategies for High-Arrearage Active Accounts - Sharon Eberman, Northeast Utilities

Collection Practices in the Healthcare Industry: How Utility Companies Can Learn from Healthcare Creditors - Kenlyn Gretz, Americollect and Ken Kluth, Hospital Sisters Health System

Thursday, September 5, 2013
Case Study: How Public Service Electric and Gas Company Improved Accounts Receivable Performance and Reduced Bad Debt - Mike Kelly, Public Service Electric & Gas

Panel Discussion: Best Practices in Account Initiation, Including Applicant Identification, Fraud Detection, Deposit Decisions, Credit Risk Assessment, Balance Transfers and Account Monitoring
Tabitha Knotts, Duke Energy
Elvana Hammoud, DTE Energy
Lamar Shahbazian, InfoCentricity

Case Study: Blending Customer Service with Low Income Programs to Enhance Customer Service and Increase Collections at Columbia Gas of Massachusetts - Sherry Leastman, Columbia Gas of Massachusetts


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