Uncollectibles Workshop Presentations - Sept. 22-23, 2011
Getting Better with a Little Help from My Friends - Toni Wilkins & Leon Broughton
Using Data Mining to Deliver Best in Class Collections Performance in Ohio - Judi Blair
SMS Text - The New Mobile Billing and Payment Frontier - Rob Kennedy
Driving Steady Improvement Through Understanding Customer Behavior at Northeast Utilities - Beyond the Initial Surge - Sharon Eberman & Mark Hirschey
Bankruptcy Loss Reduction Through Securitization of Commercial/Industrial Accounts - Michael Horn
Bankruptcy for Natural Gas Utilities: What Can We Do Better - Gilbert Hamberg
Bankruptcy for Utilities: What Can We Do Better Synopsis (Handout) - Gilbert Hamberg
Bankruptcy Statutes (Handout) - Gilbert Hamberg
Bad Debt Recovery Best Practices: Worth the Investment! - Stephen Bona
Low Income Initiatives to Drive Funding for the Community - Amy Walt
Low Income Programs: One Company's Perspective - Mark Kempic
Deceased Account Care: Adding or Enhancing a Revenue Stream While Protecting Your Reputation - Misty Kipper
Rate Recovery of Bad Debt Gas Costs - Gary Smith
Honest Solutions to Address Declining Recovery Results - Joe Materek
AGA Reports on Delinquent Customers - Bruce McDowell