Utility Customer Arrearage and Disconnect Survey - Fall 2010 

Based on a survey of AGA members, more customers are able to stay current on their bills and fewer customers had to be disconnected from utility service compared to last year. Nationally, the sample shows that:

  • the number of customers in arrears fell slightly more than two percent
  • the total dollar amount of customer arrearages fell more than six percent
  • the number of customers disconnected fell almost three percent
  • the total dollar amount of past due bills of disconnected customers fell almost nine percent

Full report:  Utility Customer Arrearage Disconnect Survey (Fall 2010)

Direct Inquiries to: Bruce McDowell, Director Policy Analysis, (202) 824-7131


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