Current Issue: April 2014
- Special Focus: Customer Service
The J.D. Power Mystique —How working for high rankings helps utilities provide better service to customers.
- Fieldwork: State of the Art—How technology is helping mobile workers serve customers better. Plus: new technologies for managing the field.
Inside This Issue:
President’s Message: Giving Customers Comfort and Control—There is a great deal that can be done at the local level to extend the benefits of natural gas to all consumers. Utilities are delivering that message.
Burner Tips: Social Media—As utilities consolidate social channels and integrate channels into long-term strategies, the industry has reached a much-needed plateau.
Headway: This Is Not Your Grandfather’s Natural Gas Operations—While gas pipeline operations remain critical, we must now be prepared to address challenges never imagined before. Here’s how AGA is helping.