April 2007

American Gas Talks with PHMSA Administrator Vice Admiral Thomas Barrett, USCG (Ret.)

To PHMSA, the PIPES Act is about managing system risk and doing so in a transparent manner. Integrity management is a key to making it all work.

 

Inside This Issue...

• Return on Investment

  Accreditation Keeps AGA Member Company Employees on Track... Read More

• Safety Focus: Safety Performance: Not Just a Numbers Game Anymore

  Human behavior patterns are often overlooked in collecting incident data... Read More

• President’s Message: Growing by Sharing

  Pipeline safety issues benefit from consensus... Read More

• Customer Service: Where Hi-Tech and the Human Touch Intersect

  By Nancy Gast Romps—Interplay by natural gas utilities’ customer service departments with their customers is on the rise as initiatives driven by new technology help increase one-on-one contact that pleases the customer, while improving business...... Read More