Best Practices/Benchmarking Programs
Sharing our industry’s best practices helps members improve their ability to deliver natural gas safely, reliably and in an environmentally responsible manner.
AGA’s popular Best Practices/Benchmarking Programs and studies identify innovative ideas that reduce members’ costs and improve their effectiveness in operations, maintenance, marketing, accounting and customer service.
More than 170 member companies participate in benchmarking/best practice programs, or studies.
Bill Comparison Report
Participants get electronic reports showing residential, commercial, industrial, and interruptible customer bills, as of the end of each quarter, based on about eight different levels of consumption. Participants are asked to fill out an Excel file with the data and return by e-mail to AGA. Results for each quarter are limited to those participating. Bill comparison reports are not available on the web site; however most of the associated “Question of the Quarter” surveys can be found here.
Collective Bargaining Report
Collective Bargaining reports are confidential and intended only for authorized management use. The report is sent only to participating companies and includes:
This report is compiled to help member companies reduce labor costs in labor negotiations, collective bargaining agreements, and employee benefits. It provides data on trends in recent negotiations. Receipt of compiled data, published in the Collective Bargaining Report. These reports are based on the principle of reciprocity, that is, sharing confidential information so that all participants benefit. This report is confidential and is intended only for authorized management use. It is not to be disclosed or cited as source data in labor contract negotiations. Reports are sent only to participating companies. The Collective Bargaining Report is updated 2-4 times a year depending on information received.
Employee Compensation Survey
The Executive Compensation and Managerial Compensation surveys provide definitive compensation data for nearly 200 key positions found in gas distribution and transmission firms. Both surveys are helpful in identifying trends and implementing adjustments. Survey forms will be mailed this spring with results published this summer. Participating Companies may order a copy here.
Customer Service DataSource
This annual survey represents a unique opportunity for participating AGA member companies to measure their company customer service processes, strategies, and procedures against those of other natural gas and electric utility participants. It is an annual survey, prepared by the AGA/EEI Customer Service Committee.
For more information: http://www.aga.org/datasource/
This program provides members with a tool to compare their financial and operating performance to industry averages. Benchmarks information gathered annually and presented in reports published toward the end of the year. 38 parameters are graphed (companies are not identified) with over 100 other parameters presented in tables. Forms for this year will be mailed in mid-June. Order a copy of Gas Facts
The performance program has data at this link: http://egus.aga.org/Reports/Welcome.asp.
The reports can be found here.
Gas Utility Statistics (eGUS)
Assists AGA members in the analysis of the natural gas industry by allowing members to access AGA’s relational database system through the Internet. The eGUS (Gas Utility Statistics) system is a powerful relational database system that allows members to search and download (in Microsoft Excel format) a variety of different natural gas and energy industry data. (MEMBERS ONLY) Go to eGUS: http://www.aga.org/eGUS
Operations/Engineering - Distribution & Transmission
To identify superior-performing gas industry companies and innovative work practices that can be used to continuously improve the participants’ operations. The purpose and spirit of this program is to learn to operate our gas systems more productively and effectively. Click here for more information.
Provide best practices/benchmarking information to participating members regarding insurance. Survey results that can assist risk and finance managers in their insurance renewals for all policies.