Customer Service Benchmarking - DataSource

Fact Sheet

Customer Service Benchmarking - DataSource

  Subjects Covered  

                  Call Center
                  Credit & Collections
                  Meter Reading
                  Field Services
                  Revenue Protection
                  Emerging Issues

DataSource is the utility industry's premier tool for benchmarking customer service programs. Why is DataSource at the top of it's class? Because it...

  • Contains a wealth of reliable information on virtually every aspect of customer service--the kind of data that utility companies can't afford to do without.
  • Drives a best practices workshop in the fall to offer fresh ideas for expanding customer service and provide detailed examples of industry benchmarks. 
  •  Is easy to use. Participants input their own company data and retrieve industry-wide results on the Internet. A powerfull online search engine and analytical tools enable any company employee who needs the data to retrieve it in a variety of  ways.
  • Represents the best value of any customer services benchmarking tool. The entire cost to member companies is underwritten by the Edison Electric Institute and the American Gas Association.

To register your company, contact the DataSource Helpline at (317) 293-5224

For more information contact Jim Linn, American Gas Association, at (202) 824-7272

Registered DataSource users:  DataSource