April 2016: American Gas Magazine

April 2016

Cover Story: How Engaging Are You?
Want to offer better customer service? Start with customer engagement. Here’s how three natural gas utilities are boosting customer loyalty and creating more satisfied customers, too.

Inside This Issue:

President’s Message: Let’s Be Direct
Direct use of natural gas will ensure our nationwide emissions will continue to decline and that we can remain an example on the global stage for economic growth and environmental leadership.

Dispatching Direct Use
With much talk in Washington, DC and across the country about the Environmental Protection Agency’s Clean Power Plan, there may be a crucial energy efficiency resource that many observers are overlooking: the direct use of natural gas.

Special Section: 2016 CS Week Exhibitor Listing
The 2016 CS Week marks the first year that the American Gas Association and Edison Electric Institute have joined with the annual CS Week.

Burner Tips: Cybersecurity
Think cybersecurity doesn’t impact your job responsibilities? The truth is, every employee needs to be vigilant about protecting their company’s assets, says DNG-ISAC intelligence analyst John Bryk.

Making a Difference
Even though his house was destroyed above him during a tornado, for one Atmos Energy employee, it was boots on to help his neighbors.

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