February 2016: American Gas Magazine

February 2016

Cover Story: Making History
Travis Kavulla recently became the youngest commissioner ever named chairman of the board and president of the National Association of Regulatory Utility Commissioners. He talks to American Gas about his plans for effective regulation, key strategic issues facing the industry today—and just what it means to be a millennial.

Inside This Issue:

President’s Message: What’s Next?
As our industry works on the next generation of energy services to homes and businesses, we are also working together to train and recruit a new generation of energy workers.

From Scholarship to Career
Inaugural awardees of the AGA Scholarship talk about the impact of the scholarship and the valuable lessons they’ve already learned from the natural gas industry.

Burner Tips: Customer Service
How likely are your customers to recommend you? If you don’t know the answer, it may be time for you to check your Net Promoter Score, says Sparks Research’s Richard Groom.

Making a Difference
One Citizens Energy Group employee has made it a personal mission to help young people develop and grow in her community.

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