AGA Members Promote Programs for Relieving Financial Hardship

News Release June 09, 2020

Washington, D.C. – American Gas Association (AGA) President and CEO Karen Harbert made the following statement on assistance programs available to natural gas utility customers:

 “All across the country we have been facing difficulties and challenges that no one could have envisioned. During this unpredictable time, natural gas utilities have been a constant—ensuring reliable delivery of natural gas to the frontlines and the families who rely on it. As some states begin to open back up, the natural gas industry will continue to play an integral role in the economic recovery of this nation—helping to rebuild the communities they serve and providing the support that Americans need to get back on their feet.”

 Harbert went on to say, “Natural gas utilities have always had programs in place to help those experiencing financial distress, but this pandemic has brought unprecedented financial challenges, and companies are working with customers to ensure they have the tools they need during this difficult time. Companies are proactively reaching out to customers to share the variety of payment options and financial resources available for those who need assistance. The industry has also worked to increase funds for the Low Income Home Energy Assistance Program, a program that gets dollars in the hands of the most vulnerable. Natural gas utilities are part of the communities they serve and the support they provide goes far beyond the energy they deliver—we are seeing that now more than ever.”

 AGA released a video highlighting the efforts natural gas utilities are undertaking to help their communities. Harbert also recently authored a piece advocating for additional funding for the Low Income Home Energy Assistance Program (LIHEAP) in collaboration with Mark Wolfe, Executive Director, National Energy Assistance Directors’ Association and Katrina Metzler, Executive Director, National Energy and Utility Affordability Coalition.


The American Gas Association, founded in 1918, represents more than 200 local energy companies that deliver clean natural gas throughout the United States. There are more than 75 million residential, commercial and industrial natural gas customers in the U.S., of which 95 percent — more than 71 million customers — receive their gas from AGA members. Today, natural gas meets more than three-tenths of the United States' energy needs.