Natural Gas Utilities Providing Support to Communities they Serve

News Release March 31, 2020

Washington, D.C. – American Gas Association President and CEO, Karen Harbert, today announced that all AGA member companies have committed to work closely with state public utility commissions to appropriately suspend disconnecting customers from their natural gas service, one more step to support the communities they serve.

“We understand that many Americans are currently facing unprecedented hardships; access to energy should not be an additional burden for vulnerable customers at this difficult time. Natural gas utilities provide essential energy to Americans everyday—keeping homes warm and fueling critical services and businesses—that is our priority and that won’t change as we work to ensure that all Americans have the energy they expect for all of their needs.”

AGA is working in concert with partners across the nation at this difficult time:

“As Americans all across the country adjust to the sobering reality of life during a pandemic, it is essential they have access to the basics, especially electricity and gas services. We commend the American Gas Association and its member companies for working to ensure their customers will have hot water, clean clothes, and warm homes—even if they are temporarily unable to pay their bills. We continue to urge all utilities to follow suit.”

— Chairman Lisa Murkowski and Ranking Member Joe Manchin, U.S. Senate Committee on Energy and Natural Resources

“Millions of households in America depend on natural gas as a vital energy source. NARUC commends the move by AGA member companies to ensure that service is not interrupted for consumers facing financial hardship during the pandemic.”

— Brandon Presley, Mississippi Commissioner, President, National Association of Regulatory Utility Commissioners

“The states LIHEAP directors appreciate the actions of members of the American Gas Association to suspend national gas disconnections for families suffering financial hardship as a result of government orders to close places of work to contain the COVID-19 virus.  This action will help to close the gap in their budgets until additional federal funding is made available for the Low Income Home Energy Assistance Program to help these families pay their home energy bills or other direct assistance provided by the federal government.”

— Mark Wolfe, Executive Director, National Energy Assistance Directors Association

“The National Energy and Utility Affordability Coalition (NEUAC) applauds the efforts of those in the natural gas industry, including members of the American Gas Association, to establish moratoria on disconnections due to nonpayment. Thank you for your commitment to your financially vulnerable customers.”

— Katrina Metzler, Executive Director, National Energy and Utility Affordability Coalition

“Americans rely on domestic energy, including natural gas, every day to provide heating, power, and production of essential products.  In this time of national crisis, we are thankful that natural gas and other energy providers are able to continue to provide reliable supplies to our nation.”

— Marty Durbin, President, U.S. Chamber’s Global Energy Institute

For more COVID-19 resources, click here. And see AGA’s other statement here.


The American Gas Association, founded in 1918, represents more than 200 local energy companies that deliver clean natural gas throughout the United States. There are more than 75 million residential, commercial and industrial natural gas customers in the U.S., of which 95 percent — more than 71 million customers — receive their gas from AGA members. Today, natural gas meets more than three-tenths of the United States' energy needs.