Utilities Contributed Nearly $3.7 billion in Assistance to Low Income Customers

News Release

Utilities Contributed Nearly $3.7 billion in Assistance to Low Income Customers

Washington, D.C. - Utilities contributed nearly $3.7 billion in assistance to low income customers in 2012. According to a report compiled by the American Gas Association (AGA), the assistance came in the form of discounted rates, arrearage forgiveness, weatherization and efficiency programs and support provided to charitable organizations that provide resources for customers in need. This utility funding was roughly equal to the $3.47 billion provided by the federal government through the Low Income Heating Energy Assistance Program (LIHEAP) in the same year.

"Natural gas utilities are members of the communities they serve and this assistance is a testament to their commitment to helping their neighbors," said Dave McCurdy, President and CEO of the American Gas Association. "These companies provide safe and reliable energy throughout the year at affordable prices while having a number of programs in place to look out for customers who need additional help."

Hardship funds, discounted rates, and arrearage forgiveness accounted for nearly $3 billion in 2012. Natural gas and electric utilities also spent almost $695 million on conservation programs that deliver weatherization services and equipment repair or replacement often at little or no cost. Finally, utilities play a major role in fundraising and providing administrative assistance to private charities that raised $20 million from utility employees, shareholders and the public in 2012.


Rate Discounts

Energy Conservation Programs

Fuel Funds







In March, AGA announced that efficiency programs administered by utilities in the United States saved customers $117 on their annual natural gas bills in 2012.