August/September 2016: American Gas Magazine

August/September 2016

Cover Story: Working Through Differences

Recent reports predict that women and minorities will make up a large part of the energy workforce in the coming decades. How will they be welcomed?

Inside This Issue:

President’s Message: Ahead of the Game

As our industry continues to shape this country’s energy future, we’re not resting on our laurels. We’re examining future success in areas such as exceeding consumer expectations and welcoming a diverse workforce—and putting systems in place to achieve that success.

The Amazon Experience

Goodbye phone calls, hello mobile apps. That’s just one of the ways natural gas utilities are improving how they communicate with their customers—a necessity as customers increasingly expect the same experience from their utility that they receive from Amazon and other retailers.

Burner Tips: Public Participation

The digital age has transformed how the public participates in energy projects. Here’s how you can leverage social media to your advantage and proactively engage your host communities, says energy consultant Mary Usovicz.

Making a Difference

The motto “safety first” meant swinging into action for two Columbia Gas of Ohio contractors who spotted heavy smoke on their way to a job site.

Click here for full issue.