Natural gas utilities are part of the communities in which they operate, serving customers through an extensive pipeline system. Keeping our customers safe, secure and informed is paramount.

Safety is the core value and highest priority for the natural gas industry. AGA and its member companies are committed to promoting positive safety cultures among their employees throughout the natural gas distribution industry. All employees, as well as contractors and suppliers providing services to AGA members, are expected to place the highest priority on employee, customer, public and pipeline safety. Along these lines, AGA and its member companies have developed a Safety Culture Statement that clearly outlines principles involved in making a successful safety culture. These principles include:

  • Commitment by Management
  • Speak Up
  • Identify Hazards
  • Manage Risks
  • Plan the Work, Work the Plan
  • Promote a Learning Environment
  • Personal Accountability

You can read the entire AGA Safety Culture Statement here.

Natural Gas Industry Safety Programs

Natural Gas Industry Safety Programs Because safety is the natural gas industry's top priority, the industry spends more than $6 billion each year to maintain the system's excellent safety record.  Serious accidents on the natural gas delivery system are rare, but the natural gas industry is dedicated to making them obsolete.One-Call
Pipeline Safety

The natural gas industry has extensive safety programs in place which are overseen by state officials and the U.S. Department of Transportation (DOT) under the Congressional Pipeline Safety, Regulatory Certainty, and Job Creation Act of 2011. The industry spends billions of dollars are spent each year to help ensure that natural gas is delivered safely and efficiently.
Consumer Safety

Consumer safety is of the utmost importance to the American Gas Association and our members. AGA, in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and a coalition of groups interested in safety urges consumers to read the safety information included in the pamphlets and other materials provided on the CPSC website:
Underground Storage

To view Fact Sheets on Underground Storage, click here.
Safety Information Resource Center

Safety is a joint effort – a partnership that engages customers, regulators and policymakers at every level.  AGA and its members are dedicated to the continued enhancement of safety: Employee safety, contractor safety, public safety and pipeline safety.  We are committed to proactively improving the industry’s long standing record of providing natural gas service safely and effectively to more than 177 million Americans.  This page exists because we recognize the importance of safety in all aspects of our industry.